Terms of service
1. Introduction
These Terms of Service (“Terms”) govern your use of the website https://saisales.co.uk (“the Site”) and any purchases made through it. The Site is operated by Saigates Limited, a company registered in England and Wales.
By accessing the Site or placing an order, you confirm that you have read, understood, and agree to be bound by these Terms.
2. Eligibility and Accuracy of Information
You confirm that:
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You are at least 18 years old, or using the Site under the supervision of a legal guardian
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All information provided during checkout is accurate, complete, and up to date
We are not responsible for issues arising from incorrect or incomplete information provided by the customer.
3. Products and Condition
All products sold on this Site are refurbished electronic devices, unless expressly stated otherwise.
Each device is:
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Professionally inspected and tested prior to dispatch
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Sold with a condition grade described on the product listing
Minor cosmetic marks consistent with the stated grade do not constitute a fault.
4. Pricing and Payment
All prices are displayed in GBP (£) and include VAT where applicable.
Payment must be completed in full before an order is dispatched.
We reserve the right to cancel or refuse any order where payment is unsuccessful or suspected to be fraudulent.
5. Order Acceptance and Cancellation
An order is considered accepted once it has been dispatched.
We reserve the right to:
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Cancel orders due to pricing errors, stock issues, or suspected fraud
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Limit or refuse service to customers engaged in abusive or fraudulent behaviour
6. Delivery and Risk
Delivery is completed when the courier confirms delivery to the address provided at checkout.
Risk of loss or damage passes to the customer upon confirmed delivery.
Ownership of the goods transfers once full payment has been received.
7. Customer Responsibilities
Customers are responsible for:
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Providing accurate delivery details
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Ensuring a secure location for receipt of goods
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Removing all personal accounts and data prior to returning a device
We are not liable for loss or delay caused by customer negligence.
8. Returns, Refunds, and Warranty
Returns and refunds are governed by our Return & Refund Policy, which forms part of these Terms.
Nothing in these Terms affects your statutory rights under UK consumer law.
9. Fraud, Misuse, and Chargebacks
We actively monitor transactions for fraud, misuse, and abuse, including chargeback manipulation.
We reserve the right to:
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Cancel or refuse orders suspected of fraud
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Withhold refunds pending investigation
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Submit evidence to banks, card schemes, and payment providers
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Recover costs associated with fraudulent chargebacks
10. Limitation of Liability
To the fullest extent permitted by law, Saigates Limited shall not be liable for:
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Indirect or consequential losses
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Loss arising from misuse or unauthorised modification of products
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Delays or failures caused by third-party couriers
Nothing in these Terms limits liability for death or personal injury caused by negligence, or any liability that cannot be excluded by law.
11. Intellectual Property
All content on this Site, including text, images, logos, and trademarks, is the property of Saigates Limited and may not be used without written permission.
12. Governing Law and Jurisdiction
These Terms are governed by and construed in accordance with the laws of England and Wales.
Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
13. Changes to These Terms
We may update these Terms from time to time. The latest version will always be available on this page with the updated revision date.
14. Contact Information
For questions regarding these Terms, please contact:
Address: Saigates Limited, 98 High Street, Wolverhampton, WV11 1SZ, United Kingdom
