Privacy policy
1. Introduction
This Privacy Policy explains how personal data is collected, used, stored, and protected when you visit or make a purchase from https://saisales.co.uk (“the Site”), operated by Saigates Limited, a company registered in England and Wales.
We are committed to protecting your privacy and handling your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Data Controller
The data controller responsible for your personal data is:
Saigates Limited
England and Wales
Email: support@saisales.co.uk
3. Personal Data We Collect
We may collect and process the following categories of personal data:
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Identity information (name, billing and delivery address)
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Contact information (email address, telephone number)
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Order and transaction data
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Payment metadata (processed securely by third-party payment providers)
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IP address, browser type, device information, and usage data
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Customer service communications
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Fraud-prevention, verification, and dispute-related data
We do not store full card numbers or sensitive payment details.
4. How We Use Your Personal Data
We use personal data for the following purposes:
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To process and fulfil orders
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To communicate with customers regarding orders and support requests
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To prevent fraud, abuse, and unauthorised transactions
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To manage returns, refunds, and chargebacks
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To comply with legal, regulatory, and accounting obligations
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To defend payment disputes and legal claims
5. Legal Basis for Processing
We process personal data under the following lawful bases:
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Contractual necessity – to fulfil orders and provide services
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Legal obligation – to comply with applicable laws and regulations
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Legitimate interests – including fraud prevention, business protection, and dispute resolution
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Consent, where required by law
6. Data Sharing
We may share personal data with trusted third parties, including:
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Payment processors (such as Shopify Payments, Stripe, PayPal)
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Courier and logistics providers
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Fraud prevention and verification services
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IT, hosting, and security service providers
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Legal, regulatory, or law-enforcement authorities where required
All third parties are required to handle data securely and lawfully.
7. International Data Transfers
Where personal data is transferred outside the UK, appropriate safeguards are applied to ensure compliance with UK data protection law.
8. Data Retention
We retain personal data only for as long as necessary for the purposes outlined in this policy.
Data may be retained for up to seven (7) years to meet legal, accounting, fraud-prevention, and chargeback defence requirements.
9. Your Rights
Under UK data protection law, you have the right to:
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Access your personal data
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Request correction of inaccurate data
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Request erasure of data, where legally permitted
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Restrict or object to processing in certain circumstances
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Request data portability
Requests can be made by contacting us using the details below.
10. Security
We implement appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse, or disclosure.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
12. Contact Information
For privacy-related enquiries or data subject requests, please contact:
