Shipping policy

1. Introduction

This Shipping Policy applies to all orders placed through https://saisales.co.uk, operated by Saigates Limited, registered in England and Wales.

2. Dispatch Timeframes

Orders are typically dispatched within 1–2 business days after payment confirmation, excluding weekends and public holidays.

During periods of high demand, dispatch times may vary. Any delays will be communicated to the customer.

3. Delivery Methods

All orders are shipped using tracked and insured courier services.

Once dispatched, customers will receive:

  • A tracking number

  • Courier details

  • Estimated delivery timeframe

4. Proof of Delivery

All shipments include delivery confirmation.
Where available, couriers may also provide:

  • GPS location data

  • Delivery photographs

  • Signature confirmation

Once an order is marked as delivered by the courier, responsibility for the shipment transfers to the customer.

5. Safe Place and Delivered Claims

If a customer authorises a courier to leave a parcel in a safe place, responsibility transfers upon delivery.

Claims for missing or incorrect deliveries must be reported within 48 hours of the courier marking the item as delivered. Claims reported after this period may not be accepted.

6. Incorrect Address Details

Customers are responsible for ensuring delivery details are accurate at checkout.

We are not responsible for:

  • Delays

  • Loss of parcels

  • Additional costs

arising from incorrect or incomplete address information provided by the customer.

7. Failed Deliveries and Returns to Sender

If a delivery fails due to:

  • Incorrect address

  • Refusal of delivery

  • Failure to collect from a depot

The parcel may be returned to us.
Any re-delivery or refund will be subject to additional shipping costs.

8. International Shipping

Where international shipping is available, customers are responsible for:

  • Customs duties

  • Import taxes

  • Local clearance charges

We are not responsible for delays caused by customs processing.

9. Fraud Prevention

For fraud-prevention purposes, we may:

  • Verify delivery details

  • Require additional identification

  • Restrict delivery methods

Orders suspected of fraudulent activity may be cancelled or delayed.

10. Contact Information

For shipping-related enquiries, please contact:

Saigates Limited
98 High Street
Wolverhampton
WV11 1SZ
United Kingdom

📧 support@saisales.co.uk
📞 +44 745 653 9261